Privacy Policy for Sentosa Suds

Sentosa Suds is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car wash and detailing services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our online platform includes:

Personal Data

• Voluntarily provided information: We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our online platform or otherwise contact us. This may include your name, email address, phone number, and vehicle information (make, model, license plate) when you book a service or make an inquiry.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review their privacy policies for answers to your questions.

Derivative Data

• Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our site.

Data from Cookies and Other Technologies

• We may use cookies, web beacons, tracking pixels, and other tracking technologies on our site to help customize the site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of our site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our online platform to:

• Process your requests and bookings for car wash and detailing services (exterior washing, interior vacuuming and detailing, waxing and polishing, tire shining, engine bay cleaning, ceramic coating application, paint correction).
• Communicate with you regarding your bookings, appointments, and service inquiries.
• Send you email or SMS communications about our services, special offers, and updates.
• Improve the efficiency and operation of our online platform and services.
• Prevent fraudulent transactions and monitor against theft.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Request feedback and contact you about your use of our services.
• Resolve disputes and troubleshoot problems.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of Sentosa Suds, our customers, or others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Marketing Communications: With your consent, we may share your information with third parties for marketing purposes.
• Business Transfers: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access and obtain a copy of your personal data.
• The right to request rectification of inaccurate personal data.
• The right to request erasure of your personal data under certain conditions.
• The right to restrict processing of your personal data under certain conditions.
• The right to object to the processing of your personal data under certain conditions.
• The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Sentosa Suds
7 Rhu Cross, Unit 01-18
Singapore, Singapore, 437437
Singapore